PRIVACY POLICY

LAST UPDATED: 16th May 2015
eLabs Company Limited (“eLabs”, “us”, “our” and “we”) takes your privacy very seriously and is committed to protect it. This privacy policy (the “Policy”) contains important information about the collection and use of your personal data. This Policy applies to information we collection our website at www.ciderapp.hk and its sub-domains (the “Site”) and our desktop and mobile applications (the “Services”) about:
a) visitors to the Site; and
b) people who registered an user account with us to use the Services.
By using the Site and the Services, you consent to the data practices described in this Policy.

COLLECTION OF YOUR PERSONAL DATA

eLabs collects:
a) personally identifiable information, such as your e-mail address, name, home or work address;
b) login information for any social media accounts you wish to connect to your account;
c) payment information, such as your name, credit or debit card information, billing information, mailing information, and, if applicable, your PayPal account username and address (if different from your email address); and
d) anonymous demographic information, which is not unique to you, such as your postal code, age, gender, occupation, income, education qualification, preferences, interests and favorites,
through the Site, the Services and the use of cookies in Site.
There may also be information about your computer hardware and software that is automatically collected by eLabs. This information can, but is not limited to, include: your IP address, browser type, domain names, access times, referring Web site addresses, and photo image information. This information is used by eLabs for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Site and/or the Services.
We may also collect information about you from commercially available sources. Such information may, but is not limited to, include your name, address, email address and demographic data. The information that we may collect from these sources may be used along with the information that we collect from you when you visit the Site or use the Services.

USE OF YOUR PERSONAL DATA

Your personal data may be used by eLabs for the following purposes:
a) to operate the Site and deliver the services you have requested;
b) to inform you of other products or services available from eLabs and the external advertising parties related to eLabs;
c) to send you surveys to conduct research about your opinion of current services or of potential new services that may be offered; and
d) to keep track of the Site which our customers visit;
e) to deliver customized content and advertising within eLabs to customers whose behavior indicates that they are interested in a particular subject area;
f) send to trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries; and
g) contact you on behalf of external business partners about a particular offering that may be of interest to you.
eLabs does not:
a) sell, rent or lease its customer lists to third parties; and
b) use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
eLabs will disclose your personal data, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:
a) conform to the edicts of the law or comply with legal process served on the Site;
b) protect and defend the rights or property of eLabs; and
c) act under exigent circumstances to protect the personal safety of users of the Site and/or the Services, or the public.
All third parties are prohibited from using your personal information except to provide these services to eLabs, and they are required to maintain the confidentiality of your information.

USE OF COOKIES

The Site uses "cookies". A cookie is a text file that is placed on your hard disk by a Web page server to collect standard Internet log information and visitor behavior information. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Site.

SECURITY OF YOUR PERSONAL DATA

eLabs secures your personal information from unauthorized access, use or disclosure. eLabs secures the personally identifiable information you provide on computer servers in a controlled, secured environment, protected from unauthorized access, use or disclosure. When personal information is transmitted to other websites, it is protected through the use of encryption, namely, the Secure Socket Layer (SSL) protocol.

SPECIAL CONSIDERATION FOR PAYMENT INFORMATION

If you provide credit card information to purchase credits, it is our policy to use party payment processing systems that comply with the Payment Card Industry Data Security Standard (PCI-DSS), which is an industry wide security standard designed to protect the confidentiality and security of your credit card information, by encryption using secure socket layer technology (SSL) and storage with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. If we use a third party payment processor, your credit card information will also be subject to that processor's privacy policy in addition to ours. PLEASE READ THE PRIVACY POLICY ON THE WEBSITE OF ANY PAYMENT PROCESSOR THAT YOU ARE DIRECTED TO REGARDING THE USE, STORAGE AND PROTECTION OF YOUR CREDIT CARD INFORMATION BEFORE SUBMITTING ANY CREDIT CARD INFORMATION.
All information that you provide to us or our third party payment processor must be accurate, current and complete. If we elect at any time to charge any convenience fee for making a payment via a debit card, credit card, or electronic check, these fees will be stated at the time of payment before you finalize your charge. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARDS, DEBIT CARDS OR OTHER PAYMENT MEANS USED TO INITIATE ANY TRANSACTION.

UPDATING AND CORRECTION OF YOUR PERSONAL DATA

In order to ensure that your personal data is accurate and up to date, if any of your personal data provided to us changes, you may update the information by accessing your user account through the use of the Services. If updating of your personal data through your user account fails, you may send your up to date information to info@ciderapp.hk. If you would like to remove your personal data, you may delete your user account through the use of the Site or the Services. However the removal of your personal data through the use of the Site or the Services fails, you may also contact us at info@ciderapp.hk.

LINKS TO OTHER WEBSITES

The Site may contain links to other websites. This Policy only applies to the Site. eLabs encourages you to review the privacy statements of websites you choose to link to from the Site and/or the Services so that you can understand how those websites collect, use and share your information. We are not responsible for the privacy statements or other content on websites outside of the Site and the Services.

CHANGES TO THE POLICY

We keep the Policy under regular review. If we change the Policy, we will post the changes on this page, and may place notices on other pages of the Site, so that you may be aware of the information we collect and how we use it at all times.

CONTACT US

Comments, questions, complaints about or requests relating to this Policy may be sent to us at the email address below:
info@ciderapp.hk
We will use reasonable efforts to promptly determine and remedy the issues relating to the Policy.